Tag Archives: Windows 7 64-bit

The wizard was interrupted before Symantec AntiVirus Corporate Edition could be completely installed

Windows 7 64-bit SP1 – had an issue whereby SEP 11/12 client would not install. No matter what i tried, kept getting to the point within the install where it’d hit “The wizard was interrupted before Symantec AntiVirus Corporate Edition could be completely installed” and fail. I tried to install only the AV component with the same result. After scouring the SEP_INST.log file within the %temp% directory, i stumbled across a forum where the following was suggested –

  1. Delete the “PendingFileRenameOperations” key from HKLM>Sytem>CurrentcontrolSet>Control>session manager – Once deleted, reboot the machine and install LiveUpdate first, then the SEP client – This DID NOT work.
  2. Change the following registry key:

HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrent VersionExplorerUser Shell FoldersAppData

value=%APPDATA%

Change it to:

HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrent VersionExplorerUser Shell FoldersAppData

value=%USERPROFILE%AppDataRoaming – This DID NOT work

       3. Delete the following keys – This WORKED

C:\Program Files (x86)\Symantec

C:\Program Files (x86)\Common Files\Symantec Shared

C:\Program Files\Common Files\Symantec Shared

C:\Users\All Users\Application Data\Symantec

HKLM\Software\symantec

HKCU\Software\symantec

Hope this helps somebody

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